Ordering Instructions

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LAUTERER SUB PAGE: : Ordering Instructions

Geo Lauterer Corp
312-913-1881
619 S. LaSalle St. 7th Fl.
Chicago, IL 60605

mason@lauterer.com

How To Place an Order: The are now more ways to order frpom Geo. Lauterer Corp. Of course: you can order by phone, fax, or mail. Here on the website, we've added 2 new ways to reach us. 1) A secured order with credit card payment thru our on-line store. We have 4 seperate on-line stores. Each is accessed on the select buttons at left on all pages. Masonic Buyer's Guide, OESSTORE, Church Supply Store (usherbadge.com), and IBPOEWSTORE.com. 2)An unsecured transmission to our email address for any of our product lines. Our email-address is lauterer1@sbcglobal.net STORE-Step 1 thru STORE-Step 5 explains the flow of ordering in our on-line store. OFFLINE ORDERING enumerates our general terms and ordering policies.

PLACING ORDER IN ON-LINE STORE Store-Step 1 FINDING THE ITEMS THAT YOU WANT!!Enter the on-line store of your choice (Masonic, OES, ELK, Usher). Surf thru the categories to find the products that you are interested in. To enlarge the picture of a product, click on the Item name or "Buy Item". To choose to buy that product simply click on "add to cart". This will bring you to a different screen- STEP 2


On-line Ordering Store-Step 2 Clicking on the Cart brings you to a listing of all of the items that you have placed into your cart. The cursor is on the quantity for the item chosen. It defaults to 1. You can type in the desired quantity. If you decide not to buy that item, change the quantity to 0. From here you can either return to the store and select additional items (the button is found above the listing) or you can choose to complete your order by clicking "checkout" at bottom. This would bring you to step 3.


On-line Ordering Store-Step 3 Entering your Name, address and contact information is requested as you scroll down this screen. Postage and tax information is added. The is also an opportunity to add additional custom instructions. Many of our products can be customized with lettering - this is where you would enter the information. Sometimes this will change the actual cost of an order. The actual amount placed on your charge card is not determined until we have examined your order in our office. To continue, the bottom of the page has a box " Complete the order". Clicking on this bring you to the final screen.


On-line Ordering Store-Step 4 The cart list now is shown with taxes and postage included for a total order figure. You are asked to type your credit card number , expiration date and type of card. When you type send- the order is completed and sent to our e-mail. As stated on the order screen, the credit card is not billed until we enter it at our office.


On-Line Ordering Store-Step 5 If you are unable to include all of the appropriate instructions regarding the items on your order, sending us a seperate e-mail to lauterer1@sbcglobal.net is the best way to complete this task. At the home page, you can click on "contact us". Simply mention the order number that was on your confirmation, and list any changes or additions. We will recieve both the order and the email promptly.


OFFLINE Ordering General Ordering Instructions ORDER PLACEMENT:When placing an order, please use our order form if available or a plain sheet is fine. Please print your name and complete address. Be sure to include your Zip Code and phone number. State the quantity, catalog number and price of the items being ordered. Include the color, sizes, and emblem necessary to complete the order. Be sure to include proper payment, postage, and sales tax (Illinois only). Minimum order accepted $7.00. Full payment must accompany all orders of $25.00 or less. CUSTOM MERCHANDISE: Any order for custom merchandise requires a 50% deposit - balance wil be COD. COD FEES: COD shipments will include the balance due on the merchandise, actual shipping and COD fees as charged by the carrier plus a $3.00 service fee for processing the COD shipment. To avoid COD fees, you may send full payment for the merchandise, plus shipping and handling fees from the quick chart provided on our order form. Any charges for special handling requested, such as overnight will be charged to the customer. RETURN MERCHANDISE: Any merchandise returned for any reason must be accompanied with the packing list shipped with the merchandise, or the order number and date of order. A full explanation should be given for the return. Merchandise returned for exchange or refund is subject to a restocking charge of 10%. Custom merchandise can not be returned or exchanged. No returns after 30 days. REQUESTING INFORMATION: Should you need to contact us about your order, our customer service representatives stand by to discuss your order over the phone or give prompt attention to your fax, or email message during working hours. You can fax us at 312-913-1811 any time. Our regular phone 312-913-1881 is open Mon-Fri 9:00am to 5:00pm cst. PRICE: It is our policy to offer our merchandise at the most competitive prices possible. We will try to maintain an accurate listing of our prices online and in our catalogs, but we reserve the right to change the prices without notice. If you place an order with us and the prices have changed, we will notify you before processing your payment. DELIVERY: We strive to ship your orders with as short a leap time as possible. Stock merchandise in inventory is normally shipped within 1 week from reciept. Custom merchandise because it is made to order, will require additional time. Exactly how soon we can ship your custom merchandise varies on processes involved and seasonal demands. METHODS OF PAYMENT: We accept cash, checks, VISA, Mastercard, American Express, and Discover credit cards. Business accounts are allowed NET 30 terms when proper credit history is provided and order is placed with a purchase order. HOURS OF OPERATION:Our showroom and phones lines are open:Monday- Friday : 9:00am - 5:00pm cst .

GEO. LAUTERER CORP.-NEW LOCATION 312-913-1881